Working Remotely from Anywhere in Bulgaria with French language / Дистанционна работа с ФРЕНСКИ ЕЗИК

We are looking for an enthusiastic French Speaking Travel Experience Advisor for Airbnb to join our NEW Team and Work From Anywhere in Bulgaria.

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Responsibilities:

Provide friendly and efficient service to the worldwide Airbnb community

Be the first point of contact to handle and resolve customer complaints/queries

Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels

Demonstrate ownership of user queries until resolution

Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters

Investigate, identify, and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer queries

Research information and troubleshoot problems using available resources

Recognize product and process issues that impact our community and submit reports and feedback

Maintain accuracy and security of customer information on Airbnb systems

Requirements:

Fluent in French (written and spoken) and have a good knowledge of English language

Patience, empathy, and an ability to demonstrate confidence when imparting information

Ability to positively communicate difficult messages

Previous experience in hospitality, the call center will be considered an advantage

Ability to work in a fast-changing environment

Investigative skills with strong communication and interpersonal skills

Proactively and independently work to meet targets and goals

We Offer:

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you?

Apply now by clicking on the link below.

Last day to apply: 02-May-2024

Apply here >>>> https://jobs.telusinternational.com/en_US/careers/PipelineDetail?pipelineId=17087&userId=82045&network=fbreferral&tags=facebooksharing&source=Referral%20portal&fbclid=IwAR3fJVO4psNRhuiByFprkAgVb13ORYkG8GtcG65s1x8Mf_-RljD60hpvdRc