Public Profile
Maksim Hristozov
Service-oriented Customer Support Representative with 2+ years of experience in contact
center operations talking to customers over phone, e-mail, online chat to resolve a broad range
of concerns. Offers strong computer skills in WordPress and other website development tools,
Word, Excel, CRM platforms and web-based applications and delivers exceptional
communication with keen attention to detail. Multitasks and thinks critically and analytically to
problem solve and produce satisfied customers.
WORK HISTORY
Customer Support Representative, IBM Bulgaria
February 2023 - June 2023
1. Communicate with the customer, answer questions and manage customer situations and
exception problems.
2. Direct calls to different departments and next levels of support responsible for resolving the
relevant issues.
3. Perform other related tasks and activities directed by Management such as reporting and
issue escalation where necessary.
4. Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a
positive experience for the customers.
5. Validates customer service entitlements.
6. Assumes responsibility and ownership for all relevant customer queries.
7. Interface with external and internal parties to anticipate customer needs.
8. Establish relations with customers and vendors on all organizational levels.
9. Communicate and coordinate the work between IBM, client vendors and internal Service
Desk.
10. Set up and participate in regular client operation/service meetings.
11. Prepare and present Post Incident Reviews.
Cashier, Fantastico Group
July, 2022 - February 2023
1. Managing transactions with customers using cash registers
2. Scanning goods and ensuring pricing is accurate
3. Collecting payments whether in cash or credit
4. Issue receipts, refunds, change or tickets
5. Redeem stamps and coupons
6. Cross-sell products and introduce new ones
7. Resolve customer complaints, guide them and provide relevant information
Technical Support Specialist, Regiocom SE
April 2022 - July 2022
1. Advises clients on technical matters and makes correct decisions in accordance with the
described guidelines.
2. Handles competently telephone and written inquiries of German-speaking customers.
3. Performs the processing in the computer system in accordance with the prescribed steps.
4. Conducts client-oriented communication with clients.
5. Notifies the client in writing and by telephone about the actions taken and the subsequent
steps of processing the inquiry.
6. Performs active sales.
7. Clarifies any questions regarding operational procedures with the immediate supervisor.
8. In the event of disruptions in work processes, immediately notify the immediate supervisor.
9. Immediately informs his immediate supervisor of a malfunction in the functioning of the
equipment used.
IT Administrator, Realty Partners (Freelance job)
June 2023 - current
1. Create and manage user accounts in Google Workspace.
2. Google Workspace administration
3. WordPress development
- Meetings with the client to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server
integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
EDUCATION
High School Diploma
Foreign Language School “Simeon Radev” - Pernik, Bulgaria
September 2016 - May 2021
Bachelor of Science - Biotechnology
University of Chemical Technology and Metallurgy - Sofia, Bulgaria
October 2021 - current
Bachelor of Science in Computer Science
University of the People - Pasaden, CA, USA
September 2023 - current
Certification Course - Programming basics with Python
Software University (SoftUni) - Sofia, Bulgaria
September 2023 - current
TECHNICAL PROFILE
I possess a strong foundation in technical skills gained from my diverse work experiences,
enabling me to excel in various aspects of digital productivity and web development.
Microsoft Office Proficiency
Windows 10 / 11 Proficiency
MacOS Proficiency
Advanced WordPress Knowledge
Google Workspace Administration
Salesforce Proficiency
PHP Code Editing and Translation
My experience in these technical areas has equipped me with the ability to harness technology
for improved productivity and create user-friendly digital solutions. I am passionate about
staying updated with the latest advancements in these fields to continue delivering high-quality
results.
center operations talking to customers over phone, e-mail, online chat to resolve a broad range
of concerns. Offers strong computer skills in WordPress and other website development tools,
Word, Excel, CRM platforms and web-based applications and delivers exceptional
communication with keen attention to detail. Multitasks and thinks critically and analytically to
problem solve and produce satisfied customers.
WORK HISTORY
Customer Support Representative, IBM Bulgaria
February 2023 - June 2023
1. Communicate with the customer, answer questions and manage customer situations and
exception problems.
2. Direct calls to different departments and next levels of support responsible for resolving the
relevant issues.
3. Perform other related tasks and activities directed by Management such as reporting and
issue escalation where necessary.
4. Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a
positive experience for the customers.
5. Validates customer service entitlements.
6. Assumes responsibility and ownership for all relevant customer queries.
7. Interface with external and internal parties to anticipate customer needs.
8. Establish relations with customers and vendors on all organizational levels.
9. Communicate and coordinate the work between IBM, client vendors and internal Service
Desk.
10. Set up and participate in regular client operation/service meetings.
11. Prepare and present Post Incident Reviews.
Cashier, Fantastico Group
July, 2022 - February 2023
1. Managing transactions with customers using cash registers
2. Scanning goods and ensuring pricing is accurate
3. Collecting payments whether in cash or credit
4. Issue receipts, refunds, change or tickets
5. Redeem stamps and coupons
6. Cross-sell products and introduce new ones
7. Resolve customer complaints, guide them and provide relevant information
Technical Support Specialist, Regiocom SE
April 2022 - July 2022
1. Advises clients on technical matters and makes correct decisions in accordance with the
described guidelines.
2. Handles competently telephone and written inquiries of German-speaking customers.
3. Performs the processing in the computer system in accordance with the prescribed steps.
4. Conducts client-oriented communication with clients.
5. Notifies the client in writing and by telephone about the actions taken and the subsequent
steps of processing the inquiry.
6. Performs active sales.
7. Clarifies any questions regarding operational procedures with the immediate supervisor.
8. In the event of disruptions in work processes, immediately notify the immediate supervisor.
9. Immediately informs his immediate supervisor of a malfunction in the functioning of the
equipment used.
IT Administrator, Realty Partners (Freelance job)
June 2023 - current
1. Create and manage user accounts in Google Workspace.
2. Google Workspace administration
3. WordPress development
- Meetings with the client to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server
integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
EDUCATION
High School Diploma
Foreign Language School “Simeon Radev” - Pernik, Bulgaria
September 2016 - May 2021
Bachelor of Science - Biotechnology
University of Chemical Technology and Metallurgy - Sofia, Bulgaria
October 2021 - current
Bachelor of Science in Computer Science
University of the People - Pasaden, CA, USA
September 2023 - current
Certification Course - Programming basics with Python
Software University (SoftUni) - Sofia, Bulgaria
September 2023 - current
TECHNICAL PROFILE
I possess a strong foundation in technical skills gained from my diverse work experiences,
enabling me to excel in various aspects of digital productivity and web development.
Microsoft Office Proficiency
Windows 10 / 11 Proficiency
MacOS Proficiency
Advanced WordPress Knowledge
Google Workspace Administration
Salesforce Proficiency
PHP Code Editing and Translation
My experience in these technical areas has equipped me with the ability to harness technology
for improved productivity and create user-friendly digital solutions. I am passionate about
staying updated with the latest advancements in these fields to continue delivering high-quality
results.
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