Junior Support Engineer

RedmineUP is the leader of IT solutions and software based on Open Source platform Redmine. Our plugins and cloud software allow managing all business processes. Among our customers, there are 25 companies from Fortune 500 and other prominent, recognizable brands like Bosch, IBM, Airbus, Fujitsu, Schneider Electric, NASA, AT&T, CISCO.

For our young and dynamic team, we are currently looking for a person who will help our clients to solve occurring issues.

- Stay in contact with customers via email and Skype, be ready to answer ongoing questions
- Provide consultations about the product's interface and functionality
- Suggest solutions to customer issues using knowledge about the product abilities
- Analyze customer issues, provide feedback to the product developers

From the candidates we expect:
- Very good English skills
- Ability to diagnose, analyze and solve problems
- Good communication skills
- Good self-work organization
- Experience in the customer support area would be a great benefit
- Other languages - German, Spanish, French - would be a great additional plus
- Experience with Redmine or any other issue tracking system is welcome
- Knowledge of Linux/Unix OS is welcome, even at very basic level

Our benefits:
- Remote work
- Partial occupation (about 20h/week)
- You could be a student applying for your first job while you're still educating
- Introduction training
- Possibility to gain experience in the international environment
- Opportunity to obtain experience in Linux OS and Ruby application environment
- Flexible form of employment