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Working Remotely from Anywhere in Bulgaria with French language / Дистанционна работа с ФРЕНСКИ ЕЗИК

We are looking for an enthusiastic French Speaking Travel Experience Advisor for Airbnb to join our NEW Team and Work From Anywhere in Bulgaria.
If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.
Provide friendly and efficient service to the worldwide Airbnb community
Be the first point of contact to handle and resolve customer complaints/queries
Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify, and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Airbnb systems
Fluent in French (written and spoken) and have a good knowledge of English language
Patience, empathy, and an ability to demonstrate confidence when imparting information
Ability to positively communicate difficult messages
Previous experience in hospitality, the call center will be considered an advantage
Ability to work in a fast-changing environment
Investigative skills with strong communication and interpersonal skills
Proactively and independently work to meet targets and goals
We Offer:
Work from Anywhere in Bulgaria opportunity
Fully paid training
Full work equipment which will be sent to your address
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Relocation package for candidates outside Bulgaria
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Възложител: Николай
Email: ngogoffgmail.com
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